Working with CREDO Bank

In 2017, we were approached by CREDO Bank to help them reviewing credit process for small urban and rural household customers. Having around 220,000 active clients can be a challenging task, especially maintaining a high retention rate in such a competitive environment as agricultural and individual consumer credit lending.

Credo Bank was looking to improve their operational efficiency to support two­ digit growth while maintaining high portfolio quality. Our consultants conducted a 360-degrees review of underwriting practice, applying expert knowledge and rigorous analytics. We went above and beyond not limiting the scope just to office work but going out to CREDO Bank’s customers and collecting insights from the first hand. The outcome was a roadmap of how to successfully achieve transformation of CREDO Bank lending to an optimal level fully utilizing all available data and implementing a dynamic credit policy regime. These recommendations were filtered into immediate fixes and longer term strategic initiatives, each with an estimation of expected benefits.