September 2020

Creditinfo IBCH (Ukraine) welcomes Kateryna Danylchenko as new GM

Kateryna has been appointed as GM of IBCH, a Credit Bureau and Analytics company in Ukraine in which Creditinfo has been a strategic investor since 2006

KYIV, UKRAINE, – 23rd September 2020: Creditinfo Group, the leading global credit information and decision analytics solutions provider, today welcomed Kateryna Danylchenko as the General Manager of International Bureau of Credit Histories (IBCH). In this role, Kateryna will continue the significant work conducted by IBCH and Creditinfo in the country, with the vision of helping credit providers to efficiently make decisions in order to unlock access to credit in such a pivotal economical time for consumers and businesses.

Kateryna Danylchenko, who has over 12 years in the finance industry, joined the IBCH team in July 2020. Prior to joining Creditinfo/IBCH, Kateryna held various senior risk management positions at several banks in Ukraine and most recently was a Consultant for the International Finance Corporation – World Bank Group, where she was responsible for managing project-related processes with banking clients and credit information sharing market stakeholders. Her international experience in financial services will play a crucial role in her new remit as GM of IBCH.

Seth Marks, Regional Manager, Central and East Europe, of Creditinfo Group, commented on the appointment: “ Creditinfo played a prominent role in the selection process of Kateryna. We believe she brings strong drive for change in the market, great knowledge and enthusiasm and in-demand skills as the GM of IBCH. This strategic hire will see Kateryna Danylchenko be responsible for leading and broadening the market awareness of the importance of intelligent business solutions in such unprecedented times; broadening the usage of financial and non-financial data as instruments for credit providers; and providing best-in-class risk management consultancy and automation solutions that help the industry make better financial decisions”.

Kateryna Danylchenko, the new GM of IBCH added: “The Fintech space is very active in this region and I am glad to have joined the company at such a time where the market is ripe for risk management products provided by Creditinfo, which has over the years made automation, provision of intelligent information and digitization at the core of their business”.

IBCH assists banks and financial institutions in managing credit risk and applying best practices in risk management and credit operations. Established in 2006, IBCH is one of three credit bureaus in the Ukraine and accounts for approximately 15% of market share. It offers an expansive portfolio of products and solutions for retail and SME risk management in the country, covering the whole credit circle from application to collection.


About Creditinfo

Established in 1997 and headquartered in Reykjavík, Iceland, Creditinfo is a provider of credit information and risk management solutions worldwide. As one of the fastest growing companies in its field, Creditinfo facilitates access to finance, through intelligent information, software and analytics solutions.

With more than 33 credit bureaus running today, Creditinfo has the largest global presence in the field of credit bureau and risk management, with a significantly greater footprint than competitors. For decades it has provided business information, risk management and credit bureau solutions to some of the largest, lenders, governments and central banks globally – all with the aim of increasing financial inclusion and generating economic growth by allowing credit access for SMEs and individuals.

About IBCH

IBCH has a fast-growing database of over 39 million records, the most diversified in retail in Ukraine, containing both positive and negative data. IBCH offers the largest product line for retail risk-management in Ukraine – 20+ products that cover the whole credit circle from application to collection – including bureau score, application score, monitoring and anti-fraud solutions. The company also offers risk-management consulting services and unique analytical products such as benchmarking. IBCH’s clients are all major retail banks in Ukraine. The company is part of Creditinfo Group.



Kateryna Danylchenko, General Manager – International Bureau of Credit Histories (IBCH)


Media Contacts:

Caterina Ponsicchi,
Marketing Director, Creditinfo Group

Players in Baltic Markets (Latvia, Estonia) and Iceland Measure Risk better, benefitting from Covid-19 Impact Score Developed by Creditinfo.

Credit providers need to understand how COVID crisis affected their counter-parties and customers in order to better manage risk exposure and reduce losses. Current scoring models are unable to fully answer these needs as they were developed on pre-crisis data and need time to adjust to new conditions.

Creditinfo has developed synthetic COVID Impact score that combines short- and long-term industry impact outlook and company’s bureau credit score. This score helps identifying companies that were most hit by COVID crisis and will likely have solvency problems in the nearest future. Credit Providers can then use this information to design and execute a focused set of actions.

“Important components included in scorecard are industry assessments, (reflecting impact of COVID-19 on the industry,  its counter-measures and government support) in combination with company’s general information, credit history, financials and other data”– says Maxim Fetisov, Global Consultant at Creditinfo Group.

He further says,” The crucial part ensuring proper forecasting of risk is industry assessment components where we work with following measures;

  • Assessment is expert based with some statistical adjustments
  • Each industry is assessed by seven different dimensions that capture different sides of business (operations, financials etc.)
  • Impact assessment in each dimension vary from 1 (weakest) to 5 (strongest)
  • Overall industry impact score is calculated as average of scores across all seven dimensions. Higher values correspond to higher risk.”

COVID-19 models were already successfully launched in Baltic markets (Latvia, Estonia) and in Iceland and are replicable.

In case you are interested to know more about having this ready for your market or your company please contact Maxim Fetisov –

What Telcos can learn from Digital Lenders?

On Tuesday 28th July, Safaricom (the largest mobile provider in Eastern and Central Africa), launched a new service offering consumers the opportunity to buy a 4G-enabled smartphone for as little as 600 KSH (6 USD) per month for nine months, with an initial deposit of 1,000 KSH (10 USD). This is a high-impact initiative for the country, where the average monthly disposable income is just 8,500 KSH (85 USD) according to a 2019 report from the Kenyan National Bureau of Statistics. Though 91% of the population now have access to mobile phones (their own or through others), most of the devices are simple 2G handsets that do not provide helpful utilities that many smartphone owners are used to, such as: social networks, music streaming platforms, and other services including mobile banking apps, which are used by only 25% of adults (FinAccess report 2019). It is a pity, as this could otherwise become a primary channel for accessing banking services. In Kenya, there are only five bank branches per 100,000 people (World bank’s data), and many individuals are excluded from formal banking simply because of remoteness. The proliferation of smartphones can stimulate the usage of digital financial services, which is a critical step in improving financial inclusion and quality of life – it has been shown that mobile money has been linked to a reduction in poverty (Jack and Suri 2017).

Device financing can help to overcome the smartphone affordability barrier; customers can buy a new handset or upgrade their existing one, without paying a lump sum which is often higher than their monthly income. This makes smartphones, even advanced ones, affordable for a wider array of people. Besides having a positive social impact, smartphone upgrades provide an attractive business opportunity, which has already been recognized by market leaders such as Safaricom. In 2019, Kenya’s smartphone sales  grew by 10%, according to Counterpoint Research’s Market Pulse. This growth was mostly driven by upgrades from feature phones to smartphones. Upgrading customers to 4G models is good for telco businesses, since it results in the growth of data consumption and an increased usage of other products and services. So, companies are often willing to waive interest on their loans in favor of future gains.

Device financing is a great offer, but lenders must be conscious of its challenges. Although this product differs from traditional loans in that customers don’t get cash and funds are transferred directly at point-of-sale, lenders must still ensure that loans are repaid on time. To achieve this, they must employ state-of-the-art credit risk management methods which are used in the financial industry, such as decision strategies, credit scoring and limit management. One of the advantages that telcos have over traditional lenders (such as banks and MFIs) is the possession of rich phone usage data, such as calls, SMS, GPS and other key info. Some telco companies also have access to mobile wallet transactions (e.g. M-PESA). This unique proprietary data is a great source of information on their customers’ financial behaviour and can significantly improve credit assessments, especially of thin-file customers.

To fully utilize this advantage, telcos must learn advanced analytics and modeling techniques. They should also gain “risk manager’s acumen” – an understanding of borrowers’ behaviors; typical fraud schemes; collection methods, and more. This is not an easy task; this expertise requires time to build up, which involves significant trial-and-error. Sometimes, when time is short and expectations are high, it is easier to go to external consultants who have already crossed this path many times. It can help to avoid some costly mistakes. Also, to allow for the automation of decision processes, lenders need tools which are flexible enough to accommodate frequent changes of policies and credit product terms. Such decision support software must be capable of dealing with high volumes of applications and ensuring fast response times, even in peak hours. Fortunately, such tried-and-tested solutions are already available on the market, and telcos do not need to spend huge amounts of time on in-house development. Some solutions are even available as SaaS, which is another benefit for proponents of Lean IT.

Creditinfo Group provides a full range of consulting and analytical services, including the development of scoring models, the design of credit decision strategies, and limit management. The company also offers decision support solutions and portfolio-monitoring tools that are used by lenders all over the world in their daily operations. Creditinfo’s experts work closely with our client’s teams to transfer knowledge and provide long-term support in digital transformation.

Maxim Fetisov,

Global Consultant, Creditinfo Group

New initiatives and products of the Credit Bureau “Ishenim”

Together with partner IT company “Onoy” Ishenim has developed innovative mobile app that enables Lenders to collect customer’s digital consent to access his social fund data and credit report. Mobile app uses biometric verification technology (face recognition) to remotely verify person’s identity and create digital signature that is needed to submit consent.  In case of successful verification solution calls Social fund to collect information about person’s income and then makes inquiry to Credit Bureau for credit report. All income data collected by mobile app is stored in Ishenim’s database together with other data. This data will be used by Lenders to verify customer’s self-reported income and also in credit scoring models.

Income verification is a critical part of credit underwriting process. Often Lenders have to go through time and resource consuming manual verification process. Having readily available verified income data will enable Lenders to automate this process helping them to speed up decision process and reduce operational costs. It also creates solid ground for digital lending eliminating need of customer visits that could be simply impossible in times of quarantine and self-isolation” – Maxim Fetisov, Global Consultant.

The pilot started in June 2020 and already 300 people were digitally served.

Ishenim has partnered with Beeline – Top-3 telco company in Kyrgyzstan – to provide telco score for Lenders to be used in credit decision process. The score that is built on telco’s data allow Lenders to make credit assessment of individuals with thin credit file which constitute >60% of country’s population

“This new product is a response to the wishes of our partners to provide them with new products, tools for assessing their customers. We will continue to constantly seek, introduce new products and services to meet the needs of our partners.” – Marlis Duishegulov, CEO of CB “Ishenim”.