Guyana – Successes driven by One Creditinfo at Work

Creditinfo from data provider to trusted industry leaders; a case study from Guyana

Ben Riley, Global Consultant Creditinfo and David Falconer, Sales Manager Creditinfo Guyana


In many ways the country of Guyana is unique. Considered part of the Caribbean region even though it is on the South American mainland. The only English speaking country in South America more interested in cricket than football. On the lowest population density countries on earth (just behind Iceland) but with 30% of that population residing in the capital city of Georgetown. However in the area of Credit, Guyana is proving again that a Creditinfo Credit Bureau can by the driving force behind market development and the opening up of affordable credit to all.

Indeed since the establishment of Creditinfo Guyana in 2013 the business and industry has changed almost beyond recognition. From a market environment where is was so challenging that it required the passing of legislation to legally mandate the use of credit reporting products in the financial sector, to the present day environment marked by an open, forward looking mind-set in which Creditinfo’s core portfolio and value-added products are a perfect fit for the needs of various industry sectors.

We are delighted to announce that in October 2018 Creditinfo Guyana was able to close multiple sales deals for 3 of Creditinfo’s value added products; Monitoring, Benchmarking and IFRS.

Creditinfo’s access to market data and demonstrated expertise drove the development of highly predictive ECL (Expected Credit Loss) models for IFRS-9 reporting and compliance, which has been bought by a selection of both large and small lenders. Indeed some of the larger banks who initially thought themselves quite capable of developing their own internal models are now turning to Creditinfo for assistance as they recognise that our IFRS models are the most accurate available.

Our Benchmarking Reports which capture market specific data on a variety of performance metrics has captivated most of the mainstream lenders in the financial sector and has already been sold to a few who lost no time in adding this formidable asset to their toolkit for gaining competitive advantage in this, small but fiercely contested market.

Our Monitoring Solution has recorded significant buy-in and sale in the financial sector and is expected to drive a more profitable hands-on approach to the management of individual loan portfolios. Simply by showing potential clients actual monitoring results we have found the sales process almost becomes easy.

These successes, which will deliver steady annual recurring revenues from the value-added products themselves, have the additional benefit of delivering significantly increased revenues from the use core Credit Bureau Reports as they help drive credit in the market. A double win if you like for Creditinfo. It is important to note that these sales are not driven by mandatory legal requirements but rather by the actual choices and preference of our subscribers responding to our sales efforts. We have driven market change in Guyana and are particularly proud of this.

Most importantly though is the extent to which Creditinfo is now interwoven in the very fabric of the Guyanese credit market itself. We have evolved from being a mere data collector and aggregator who is simply a vendor of legal mandated data driven credit reports. Creditinfo Guyana is now viewed as an active partner for Credit providers. Creditinfo’s expertise, experience, knowledge and unrivalled access to market data can positively affect the daily operations and profitability of our clients. Indeed we can positively impact the entire market through our introduction of innovative, realistic and modern solutions. Creditinfo Guyana is become the respected authority in Credit whom the banks and other providers turn to for assistance.

Internally we wish to share what we believe was a very significant factor that has brought about this positive change for Creditinfo Guyana; “One Creditinfo”.

The new, increased thrust of full support in product trainings, personal site visits, and not least of all the open-door attitude which has unlocked access to some of the more experienced thinkers and planners in the group has helped transform the efforts and the approach of the local office. The direct result – hard won as it were by logging endless hours, days, weeks and months of tireless sales presentations, marketing initiatives, public relations outreaches and some really innovative out-of-the-box thinking has been rewarded by sales in not one but three different value-added product categories.

As an international company, Creditinfo has first-hand experience in many different kinds of markets, each no doubt at different levels of development. By deploying the full strength of “one Creditinfo” we can play a leading role in the development of all our markets and position Creditinfo as the trusted authority in Credit Risk.

Each and every one of Creditinfo’s markets is unique in its own way. However Guyana has shown that by working together as One Creditinfo we can drive the development of the credit industry and position ourselves as trusted partners in the industry. This not only drives financial performance for Creditinfo but improves our strategic position greatly. Guyana has proven that this is possible; let us replicate this in all our markets.


Player of the Month


Tomáš Tichý is a Senior Business Consultant for Creditinfo Solutions based in our Prague office.  Continue reading »

Players of the Month – May 2016

team photoCreditinfo sponsor Kyiv International FC who play every weekend in the Ukrainian amateur football league with 24 other teams. The league will run until October. Our team is currently in the top 8, still getting used to playing on a big pitch. Like Creditinfo, the team is truly international: The players come from Brazil, Cuba, US, Spain, France, Ukraine, Italy, Nigeria, Morocco, Egypt, Kuwait and Iceland.  Jon Johannesson, CEO of our office in Ukraine is the goalkeeper (pictured 3rd from the right in the back row). Continue reading »

Team of the Month – Creditinfo Maroc Team


We would like to congratulate our colleagues in Morocco who have recently moved offices. The move was handled exceedingly well. The team moved over one weekend in order to be fully operational in their new office at the start of the working week, avoiding disruption to business as usual.


Their new address is:

300 lot 2 Mandarona

Immeuble Casablanca Business Center (Next to Hotel Kenzi Sidi Maarouf), 1er étage
Sidi Maarouf, Casablanca 20190  

Check our their new website too 

Click in the link below to see some pictures of their new offices.

Player of the Month

Carmar Circle


Camar Williams, Sales and Marketing Manager, Creditinfo Jamaica has successfully pulled off 2 very big events at the end of April, a four day Jamaica business expo and also the launch of Creditinfo Predictor for 80 top members of financial institutions. Every detail was meticulously taken care of personally by Camar. Unfortunately he had one night with no sleep in order to finalise a few last minute requests, which is in addition to working long hours in the run up to these events due time differences and additional requirements. However, he was justly rewarded with both events running without a hitch. We have also heard in addition to his dedication and professionalism, he is also very popular with both clients as well as his colleagues, as when visiting client’s building he was smothered with kisses every 5 minutes!

Congratulations, Camar!

Players of the month – Creditinfo Leaders

Some time ago, I was talking about my boss with a colleague. I was actually being quite complimentary. I told her I enjoyed working for him and the company and was explaining why and telling her that I really liked my job. The person I was telling, who is a senior boss herself, asked me if i had ever told him what I think. “Of course not,” I declared, he’d stick his fingers down his throat and pretend to gag and then probably laugh.”  Then she asked me if I appreciated it when I got a “pat on the back” and got to know if I was doing a good job.  “Yes, of course” I replied. Then she asked, “well, don’t you think he’d appreciate knowing it too?”   Since then, I try to remember to tell him from time to time.

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Players of the Month – Creditinfo Academy Speakers in Kenya

This month, Creditinfo Kenya, successfully held a Creditinfo Academy 2 day training session on “Improving your credit risk management through innovative credit bureau solutions”. Our speakers (pictured L to R below) were Agata Szydlowska, Alexandra Aproiants, Dmitry Borodin and Dmitry Batygin. Continue reading »

Players of the Month – Creditinfo Guyana team


We would like to congratulate, Hákon Stefansson, Judy Semple-Joseph, David Falconer and the team at Creditinfo Guyana who have done amazingly good work on lobbying for legislative changes to be put in place to create a legal environment that enables us to run a successful Credit Bureau there. This is a major breakthrough.

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Players of the Month – December 2015


This month, we’d like to have the CREDITINFO FAMILY as the Players of the Month.  Every month, we select an individual or a team of people who embody the Creditinfo values and who have shown exemplary achievement, contribution, and performance in their jobs and other related duties even beyond their own job roles and office.   Continue reading »

Player of the Month


Dagny Franklinsdottir

Dagny is the Business Manager at Creditinfo Iceland.  She has been with the company for almost 2 years now, previously working in a similar role at

As per the competition we launched in back in the January 2015 issue of Ivory Towers, Dagny will be now be attending the Global Forum as the winner paid for by Group. Dagny individually sold the most tickets at the highest value directly to clients.

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